This Privacy Policy sets out how Elitarion ("we", "our", or "us") gathers, uses, stores and protects your personal information when you access or use our automated AI trading platform and the services attached to it. By opening an account or using any part of the platform, you confirm that you have read this Privacy Policy, understood it, and accepted the practices set out below.

We take your privacy seriously and handle personal data to the highest standards of security, openness and regulatory compliance.

1. Information We Collect

To run our services securely and effectively, Elitarion may gather the following categories of information:

  • Identity Information: Full name, date of birth, nationality and the government-issued identification documents needed for account verification (KYC).
  • Contact Information: Email address, telephone number and home address.
  • Financial Information: Deposit and withdrawal records, transaction history, account balances and payment method details.
  • Technical Data: IP address, browser name and version, operating system, device identifiers and time zone settings.
  • Usage Data: Pages viewed, features used, session length, click patterns and interaction logs inside the platform.
  • Communication Data: Records of your correspondence with our support team, including emails, chat transcripts and feedback submissions.
  • Cookies and Tracking Data: Information gathered through cookies, pixels and similar tracking technologies as described in Section 6.

2. How We Use Your Information

Elitarion processes your personal data for these purposes:

  • Account Management: To create, verify, maintain and secure your Elitarion account.
  • Service Delivery: To operate the automated AI trading system and deliver every platform feature.
  • Transaction Processing: To handle deposits, withdrawals and all related financial operations accurately and safely.
  • Identity Verification (KYC/AML): To satisfy Know Your Customer and Anti-Money Laundering requirements.
  • Platform Improvement: To study usage patterns, catch bugs and keep improving performance and user experience.
  • Customer Support: To answer enquiries, resolve problems and provide technical help.
  • Security and Fraud Prevention: To detect, investigate and prevent unauthorised access, fraudulent activity and security threats.
  • Legal Compliance: To meet obligations under applicable laws, regulations and court orders.
  • Marketing Communications: To send relevant updates, platform news and promotional material — only where you have given explicit consent.

3. Legal Basis for Processing

Elitarion processes your personal data on the following grounds, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA) and other applicable privacy legislation:

  • Contractual Necessity: Processing required to perform our agreement with you and deliver our services.
  • Legal Obligation: Processing needed to satisfy applicable financial regulations, KYC/AML duties and tax law.
  • Legitimate Business Purposes: Processing for fraud prevention, security, platform improvement and day-to-day operations, where those purposes do not override your rights.
  • Consent: Processing based on your express consent, such as receiving marketing communications. Consent may be withdrawn at any time.

4. Data Protection and Security

Keeping your personal and financial data safe is a top priority at Elitarion. We apply leading technical and organisational safeguards, including:

  • AES-256 Encryption: Everything stored on our systems is protected with military-grade encryption standards.
  • SSL/TLS Protocols: All data moving between your device and our servers is encrypted in transit.
  • Two-Factor Authentication (2FA): Mandatory on every account login and every withdrawal request.
  • Segregated Client Accounts: Your funds are kept apart from company operating funds at all times.
  • Regular Security Audits: Our infrastructure goes through routine security assessments and penetration testing.
  • Access Controls: Tight internal controls mean only authorised staff can reach sensitive user data.

We take every reasonable precaution, but no system can promise absolute security. We encourage you to choose a strong password, switch on 2FA and report anything suspicious to our support team straight away.

5. Sharing of Information

Elitarion does not sell, rent or trade your personal information to third parties. Data is shared only in these limited situations:

  • Verified Technology Partners: Third-party providers supporting our infrastructure, payment processing and trading technology — all bound by strict confidentiality agreements.
  • Regulatory Authorities: Government bodies, financial regulators or law enforcement, where the law or legal process requires it.
  • Fraud Prevention Services: Trusted partners that help us spot and stop fraudulent activity on the platform.
  • Identity Verification Providers: Licensed KYC and AML compliance partners handling account verification.
  • Business Transfers: In a merger, acquisition or asset sale your data may transfer as part of that transaction, subject to equivalent privacy protection.

Every third party we share data with is required to handle it in line with applicable privacy law and our data processing agreements.

6. Cookies and Tracking Technologies

Elitarion uses cookies and similar tracking technologies to improve your experience and gather analytical insight. The categories we use are:

  • Essential Cookies: Needed for the platform to work at all. These cannot be switched off.
  • Analytical Cookies: Used to understand how people interact with the platform so we can improve it.
  • Preference Cookies: Store your settings so your experience is personalised on return visits.
  • Marketing Cookies: Used to deliver relevant promotional content based on your interests — only with your consent.

Cookie preferences can be managed through your browser settings at any time. Switching certain cookies off may limit platform functionality.

7. Data Retention

Elitarion keeps your personal data only as long as needed for the purpose it was collected, specifically:

  • For as long as your account is active and you continue using our services.
  • For at least 5 years after account closure, as financial regulations and AML obligations require.
  • For as long as needed to settle disputes, enforce agreements or meet legal requirements.

Once data is no longer required it is securely deleted or anonymised under our data retention procedures.

8. Your Rights

As an Elitarion user you hold the following rights over your personal data under PIPEDA, BC PIPA and other applicable privacy law:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Ask us to correct or update inaccurate or incomplete data.
  • Right to Deletion: Ask for your personal data to be removed where it is no longer needed for the purpose it was collected (subject to legal obligations).
  • Right to Restrict Processing: Ask us to limit how your data is used in certain circumstances.
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Right to Object: Object to processing carried out for our legitimate business purposes, including direct marketing.
  • Right to Withdraw Consent: Withdraw consent you gave previously at any time, without affecting the lawfulness of processing carried out beforehand.

To exercise any of these rights, contact our privacy team using the details in Section 11. We answer all verified requests within 30 days. If you are not satisfied with our response, you may also complain to the Office of the Privacy Commissioner of Canada or to the Information and Privacy Commissioner for British Columbia.

9. International Data Transfers

Elitarion operates from Canada and may transfer your data to trusted partners located in other countries. Where that happens, we put appropriate safeguards in place — including standard contractual protections recognised by the relevant privacy authorities — so your information is protected to the same standard PIPEDA requires.

10. Third-Party Services and Links

Our platform may link to or integrate with outside websites and services. Elitarion is not responsible for the privacy practices, content or security of any third-party platform. We strongly recommend reading the privacy policy of any external service you reach through us.

11. Changes to This Privacy Policy

Elitarion may update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or platform functionality. Material changes will be announced by email or through a clear notice on the platform. The updated policy applies from the date it is published. Continuing to use our services after that notice means you accept the revised policy.

12. Contact Information

If you have questions, concerns or requests about this Privacy Policy or how Elitarion handles your personal data, please contact our privacy team:

Elitarion
Address: Jaswinder Dalby, 4656 Orca Way, Tsawwassen, BC V4M 0C9, Canada
Email: [email protected]
Phone: +1 604 948 8178

We are committed to settling any privacy-related concern quickly and openly.